{"id":1413,"date":"2022-03-18T13:14:32","date_gmt":"2022-03-18T17:14:32","guid":{"rendered":"https:\/\/heatherveltman.com\/faq\/"},"modified":"2022-06-20T13:46:09","modified_gmt":"2022-06-20T17:46:09","slug":"faq","status":"publish","type":"page","link":"https:\/\/heatherveltman.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1413\" class=\"elementor elementor-1413 elementor-353\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-412707e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"412707e\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-ea5507a\" data-id=\"ea5507a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4ee373e elementor-widget__width-auto elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"4ee373e\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInDown&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.16.0 - 09-10-2023 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h2 class=\"elementor-heading-title elementor-size-default\">Frequently Asked Questions<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5414cff elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5414cff\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-6be0bbd\" data-id=\"6be0bbd\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-de13053 elementor-widget elementor-widget-heading\" data-id=\"de13053\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">How to book an appointment?<\/h5>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2127721 elementor-widget elementor-widget-text-editor\" data-id=\"2127721\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.16.0 - 09-10-2023 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p>Click on the link on the contact page. I will then send you a questionnaire to complete before our first appointment. You will also receive a link to my calendar. You will be able to choose a time and a date to set up the first appointment, according to your availability.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d1acbf1 elementor-widget elementor-widget-heading\" data-id=\"d1acbf1\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">How much do sessions cost?<\/h5>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d7cb6ae elementor-widget elementor-widget-text-editor\" data-id=\"d7cb6ae\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>130$ for 55 minutes. I will issue you a receipt.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9c9fc81 elementor-widget elementor-widget-heading\" data-id=\"9c9fc81\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">What are the payment methods?<\/h5>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-00e3152 elementor-widget elementor-widget-text-editor\" data-id=\"00e3152\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Payments are made by e-transfers at contact@heatherveltman.com. You must choose a clue and a password. I will issue you a receipt for your insurance once I accept the transfer.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5abc258 elementor-widget elementor-widget-heading\" data-id=\"5abc258\" data-element_type=\"widget\" id=\"pol-annul\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">What is the cancellation policy?<\/h5>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2bb574c elementor-widget elementor-widget-text-editor\" data-id=\"2bb574c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>You can cancel at any time; however, you must give 24 hours\u2019 notice (on working days) by text message or by email. With less than 24 hours\u2019 notice, you will need to pay the cancellation fees, which represent $130.00. <\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fb4a635 elementor-widget elementor-widget-heading\" data-id=\"fb4a635\" data-element_type=\"widget\" id=\"pol-retard\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">What happens if I am late?<\/h5>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8127186 elementor-widget elementor-widget-text-editor\" data-id=\"8127186\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>If you are late, please contact me in advance by text message or by email to let me know, I will be happy to wait for you. If you do not contact me, I will wait 15 minutes. However, if you forget your appointment, the cancellation policy will apply and you will need to pay the $130.00 fees.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d48a4f9 elementor-widget elementor-widget-heading\" data-id=\"d48a4f9\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Do you issue receipts for private insurance?<\/h5>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-85bd44c elementor-widget elementor-widget-text-editor\" data-id=\"85bd44c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Yes, receipts for insurance will be issued. Verify with your insurance company to make sure psychotherapy services are covered.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9411e4a elementor-widget elementor-widget-heading\" data-id=\"9411e4a\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Are the sessions in person?<\/h5>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-38d25f7 elementor-widget elementor-widget-text-editor\" data-id=\"38d25f7\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>No, the sessions are online only.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ed06b1d elementor-widget elementor-widget-heading\" data-id=\"ed06b1d\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Are online sessions as good as in person sessions?<\/h5>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c811bfa elementor-widget elementor-widget-text-editor\" data-id=\"c811bfa\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Yes, my methods are adjusted to online practice. You can experience your intimate authentic self in the privacy of your home.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ff03ffd elementor-widget elementor-widget-heading\" data-id=\"ff03ffd\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">How must I set up my technology equipment?<\/h5>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-881a3ae elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"881a3ae\" data-element_type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<link rel=\"stylesheet\" href=\"https:\/\/heatherveltman.com\/wp-content\/plugins\/elementor\/assets\/css\/widget-icon-list.min.css\">\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"17.941\" height=\"18.579\" viewBox=\"0 0 17.941 18.579\"><g id=\"Illustration_8\" data-name=\"Illustration 8\" transform=\"translate(8.97 9.29) rotate(90)\"><g id=\"Groupe_1345\" data-name=\"Groupe 1345\" transform=\"translate(-9.29 -8.97)\"><path id=\"Trac&#xE9;_1559\" data-name=\"Trac&#xE9; 1559\" d=\"M.556,7.239a6.519,6.519,0,0,0,.05,5.376,6.85,6.85,0,0,0,1.566,1.811c3.778,3.265,9.783,5.027,14.043,1.82,2.361-1.777,2.638-5.469,2.179-8.223a10.159,10.159,0,0,0-3.47-6.156A7.438,7.438,0,0,0,6.561.83,11.69,11.69,0,0,0,.556,7.239Z\" transform=\"translate(0 0)\" fill=\"#eae2e7\"><\/path><\/g><\/g><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Webcam must be at eye level. Your head should be at the top of the screen<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"17.941\" height=\"18.579\" viewBox=\"0 0 17.941 18.579\"><g id=\"Illustration_8\" data-name=\"Illustration 8\" transform=\"translate(8.97 9.29) rotate(90)\"><g id=\"Groupe_1345\" data-name=\"Groupe 1345\" transform=\"translate(-9.29 -8.97)\"><path id=\"Trac&#xE9;_1559\" data-name=\"Trac&#xE9; 1559\" d=\"M.556,7.239a6.519,6.519,0,0,0,.05,5.376,6.85,6.85,0,0,0,1.566,1.811c3.778,3.265,9.783,5.027,14.043,1.82,2.361-1.777,2.638-5.469,2.179-8.223a10.159,10.159,0,0,0-3.47-6.156A7.438,7.438,0,0,0,6.561.83,11.69,11.69,0,0,0,.556,7.239Z\" transform=\"translate(0 0)\" fill=\"#eae2e7\"><\/path><\/g><\/g><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">High-speed internet connection (50 Mbps minimum)<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"17.941\" height=\"18.579\" viewBox=\"0 0 17.941 18.579\"><g id=\"Illustration_8\" data-name=\"Illustration 8\" transform=\"translate(8.97 9.29) rotate(90)\"><g id=\"Groupe_1345\" data-name=\"Groupe 1345\" transform=\"translate(-9.29 -8.97)\"><path id=\"Trac&#xE9;_1559\" data-name=\"Trac&#xE9; 1559\" d=\"M.556,7.239a6.519,6.519,0,0,0,.05,5.376,6.85,6.85,0,0,0,1.566,1.811c3.778,3.265,9.783,5.027,14.043,1.82,2.361-1.777,2.638-5.469,2.179-8.223a10.159,10.159,0,0,0-3.47-6.156A7.438,7.438,0,0,0,6.561.83,11.69,11.69,0,0,0,.556,7.239Z\" transform=\"translate(0 0)\" fill=\"#eae2e7\"><\/path><\/g><\/g><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Good quality image and sound<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"17.941\" height=\"18.579\" viewBox=\"0 0 17.941 18.579\"><g id=\"Illustration_8\" data-name=\"Illustration 8\" transform=\"translate(8.97 9.29) rotate(90)\"><g id=\"Groupe_1345\" data-name=\"Groupe 1345\" transform=\"translate(-9.29 -8.97)\"><path id=\"Trac&#xE9;_1559\" data-name=\"Trac&#xE9; 1559\" d=\"M.556,7.239a6.519,6.519,0,0,0,.05,5.376,6.85,6.85,0,0,0,1.566,1.811c3.778,3.265,9.783,5.027,14.043,1.82,2.361-1.777,2.638-5.469,2.179-8.223a10.159,10.159,0,0,0-3.47-6.156A7.438,7.438,0,0,0,6.561.83,11.69,11.69,0,0,0,.556,7.239Z\" transform=\"translate(0 0)\" fill=\"#eae2e7\"><\/path><\/g><\/g><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Sit close to your router if necessary<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"17.941\" height=\"18.579\" viewBox=\"0 0 17.941 18.579\"><g id=\"Illustration_8\" data-name=\"Illustration 8\" transform=\"translate(8.97 9.29) rotate(90)\"><g id=\"Groupe_1345\" data-name=\"Groupe 1345\" transform=\"translate(-9.29 -8.97)\"><path id=\"Trac&#xE9;_1559\" data-name=\"Trac&#xE9; 1559\" d=\"M.556,7.239a6.519,6.519,0,0,0,.05,5.376,6.85,6.85,0,0,0,1.566,1.811c3.778,3.265,9.783,5.027,14.043,1.82,2.361-1.777,2.638-5.469,2.179-8.223a10.159,10.159,0,0,0-3.47-6.156A7.438,7.438,0,0,0,6.561.83,11.69,11.69,0,0,0,.556,7.239Z\" transform=\"translate(0 0)\" fill=\"#eae2e7\"><\/path><\/g><\/g><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Good light is essential (ideally, use a ring light)<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"17.941\" height=\"18.579\" viewBox=\"0 0 17.941 18.579\"><g id=\"Illustration_8\" data-name=\"Illustration 8\" transform=\"translate(8.97 9.29) rotate(90)\"><g id=\"Groupe_1345\" data-name=\"Groupe 1345\" transform=\"translate(-9.29 -8.97)\"><path id=\"Trac&#xE9;_1559\" data-name=\"Trac&#xE9; 1559\" d=\"M.556,7.239a6.519,6.519,0,0,0,.05,5.376,6.85,6.85,0,0,0,1.566,1.811c3.778,3.265,9.783,5.027,14.043,1.82,2.361-1.777,2.638-5.469,2.179-8.223a10.159,10.159,0,0,0-3.47-6.156A7.438,7.438,0,0,0,6.561.83,11.69,11.69,0,0,0,.556,7.239Z\" transform=\"translate(0 0)\" fill=\"#eae2e7\"><\/path><\/g><\/g><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Use a headset for total confidentiality<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c5eea64 elementor-widget elementor-widget-heading\" data-id=\"c5eea64\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">What are the first steps to start working with Heather?<\/h5>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2a6441b elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"2a6441b\" data-element_type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"17.941\" height=\"18.579\" viewBox=\"0 0 17.941 18.579\"><g id=\"Illustration_8\" data-name=\"Illustration 8\" transform=\"translate(8.97 9.29) rotate(90)\"><g id=\"Groupe_1345\" data-name=\"Groupe 1345\" transform=\"translate(-9.29 -8.97)\"><path id=\"Trac&#xE9;_1559\" data-name=\"Trac&#xE9; 1559\" d=\"M.556,7.239a6.519,6.519,0,0,0,.05,5.376,6.85,6.85,0,0,0,1.566,1.811c3.778,3.265,9.783,5.027,14.043,1.82,2.361-1.777,2.638-5.469,2.179-8.223a10.159,10.159,0,0,0-3.47-6.156A7.438,7.438,0,0,0,6.561.83,11.69,11.69,0,0,0,.556,7.239Z\" transform=\"translate(0 0)\" fill=\"#eae2e7\"><\/path><\/g><\/g><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Complete the request for contact form on the website<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"17.941\" height=\"18.579\" viewBox=\"0 0 17.941 18.579\"><g id=\"Illustration_8\" data-name=\"Illustration 8\" transform=\"translate(8.97 9.29) rotate(90)\"><g id=\"Groupe_1345\" data-name=\"Groupe 1345\" transform=\"translate(-9.29 -8.97)\"><path id=\"Trac&#xE9;_1559\" data-name=\"Trac&#xE9; 1559\" d=\"M.556,7.239a6.519,6.519,0,0,0,.05,5.376,6.85,6.85,0,0,0,1.566,1.811c3.778,3.265,9.783,5.027,14.043,1.82,2.361-1.777,2.638-5.469,2.179-8.223a10.159,10.159,0,0,0-3.47-6.156A7.438,7.438,0,0,0,6.561.83,11.69,11.69,0,0,0,.556,7.239Z\" transform=\"translate(0 0)\" fill=\"#eae2e7\"><\/path><\/g><\/g><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">A pre-evaluation form will be sent to you<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"17.941\" height=\"18.579\" viewBox=\"0 0 17.941 18.579\"><g id=\"Illustration_8\" data-name=\"Illustration 8\" transform=\"translate(8.97 9.29) rotate(90)\"><g id=\"Groupe_1345\" data-name=\"Groupe 1345\" transform=\"translate(-9.29 -8.97)\"><path id=\"Trac&#xE9;_1559\" data-name=\"Trac&#xE9; 1559\" d=\"M.556,7.239a6.519,6.519,0,0,0,.05,5.376,6.85,6.85,0,0,0,1.566,1.811c3.778,3.265,9.783,5.027,14.043,1.82,2.361-1.777,2.638-5.469,2.179-8.223a10.159,10.159,0,0,0-3.47-6.156A7.438,7.438,0,0,0,6.561.83,11.69,11.69,0,0,0,.556,7.239Z\" transform=\"translate(0 0)\" fill=\"#eae2e7\"><\/path><\/g><\/g><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Choose a date in the calendar<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f9d2950 elementor-widget elementor-widget-text-editor\" data-id=\"f9d2950\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>To begin working together, you must complete a preliminary questionnaire so I can identify your reason for consulting me and so I can collect the necessary information to better understand your unique situation. <\/p><div> <\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e967b78 elementor-widget__width-initial elementor-absolute elementor-hidden-tablet elementor-hidden-mobile elementor-widget elementor-widget-image\" data-id=\"e967b78\" data-element_type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.16.0 - 09-10-2023 *\/\n.elementor-widget-image{text-align:center}.elementor-widget-image a{display:inline-block}.elementor-widget-image a img[src$=\".svg\"]{width:48px}.elementor-widget-image img{vertical-align:middle;display:inline-block}<\/style>\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"452\" height=\"1670\" src=\"https:\/\/heatherveltman.com\/wp-content\/uploads\/2022\/03\/Ligne_FAQ_1.png\" class=\"attachment-full size-full wp-image-933\" alt=\"\" srcset=\"https:\/\/heatherveltman.com\/wp-content\/uploads\/2022\/03\/Ligne_FAQ_1.png 452w, https:\/\/heatherveltman.com\/wp-content\/uploads\/2022\/03\/Ligne_FAQ_1-81x300.png 81w, https:\/\/heatherveltman.com\/wp-content\/uploads\/2022\/03\/Ligne_FAQ_1-277x1024.png 277w, https:\/\/heatherveltman.com\/wp-content\/uploads\/2022\/03\/Ligne_FAQ_1-416x1536.png 416w\" sizes=\"(max-width: 452px) 100vw, 452px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-d35a5da\" data-id=\"d35a5da\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4bc054c elementor-widget elementor-widget-heading\" data-id=\"4bc054c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">What happens during the first appointment?<\/h5>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-767195d elementor-widget elementor-widget-text-editor\" data-id=\"767195d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>During the first appointment, I will explain the therapeutic approach and we will go through your answers from the preliminary questionnaire.<\/p><p> <\/p><p>The first appointment allows me to get to know you. Together, we will identify symptoms and briefly explore your personal and family history. We will analyze your significant relationships and your current life conditions.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e2f190b elementor-widget elementor-widget-text-editor\" data-id=\"e2f190b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>This precious information allows me to pinpoint objectives and expectations.<\/p><p> <\/p><p>After collecting that information, I will explain my understanding of your situation to create an efficient intervention plan. We can then decide to continue working together if we feel that we are a match.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-08e7b44 elementor-widget elementor-widget-text-editor\" data-id=\"08e7b44\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>You can decide to suspend or stop our meetings at any time. However, it is best to discuss it together so that we can end our meetings properly and say goodbye. \ud83d\ude42<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-062ac67 elementor-widget elementor-widget-heading\" data-id=\"062ac67\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">After how many sessions will I feel better?<\/h5>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a89f5bb elementor-widget elementor-widget-text-editor\" data-id=\"a89f5bb\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>In my experience, a minimum of investment in meetings is needed to get results. It is difficult to predict how long it will take since each person\u2019s situation is different and people evolve at different speeds. Nonetheless, you can expect that 10 sessions will allow you to acquire some new skills. For longer-lasting change, it will take months. It is my hope, however, that you will benefit from each session.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4eb7e5c elementor-widget elementor-widget-heading\" data-id=\"4eb7e5c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">At what frequency should we schedule meetings?<\/h5>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6973b31 elementor-widget elementor-widget-text-editor\" data-id=\"6973b31\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Ideally, 55-minute meetings should be held once a week. This allows us to get to know each other and to set up the process. As in any form of learning, one hour a week goes by quickly! We can review the frequency of our meetings at any time.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d3966be elementor-widget elementor-widget-heading\" data-id=\"d3966be\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Can I interrupt or stop the therapy?<\/h5>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8985f46 elementor-widget elementor-widget-text-editor\" data-id=\"8985f46\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Yes, I trust that you know what is best for you. I suggest that we discuss ending the therapy together so we can evaluate your progress and say goodbye. <\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-794d3a4 elementor-widget elementor-widget-heading\" data-id=\"794d3a4\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Are the sessions confidential?<\/h5>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ade1feb elementor-widget elementor-widget-text-editor\" data-id=\"ade1feb\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Yes, the sessions are 100% confidential unless you are in danger, and even then, a certain confidentiality applies. We can discuss this together.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-465d712 elementor-widget elementor-widget-heading\" data-id=\"465d712\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Is there availability or a waiting list?<\/h5>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-78a6172 elementor-widget elementor-widget-text-editor\" data-id=\"78a6172\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>These days, there are a lot of requests for psychotherapy. However, new availability open up regularly. <\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0e03df1 elementor-widget__width-initial elementor-absolute elementor-hidden-tablet elementor-hidden-mobile elementor-widget elementor-widget-image\" data-id=\"0e03df1\" data-element_type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1487\" height=\"3762\" src=\"https:\/\/heatherveltman.com\/wp-content\/uploads\/2022\/03\/Ligne_FAQ_2.png\" class=\"attachment-full size-full wp-image-935\" alt=\"\" srcset=\"https:\/\/heatherveltman.com\/wp-content\/uploads\/2022\/03\/Ligne_FAQ_2.png 1487w, https:\/\/heatherveltman.com\/wp-content\/uploads\/2022\/03\/Ligne_FAQ_2-119x300.png 119w, https:\/\/heatherveltman.com\/wp-content\/uploads\/2022\/03\/Ligne_FAQ_2-405x1024.png 405w, https:\/\/heatherveltman.com\/wp-content\/uploads\/2022\/03\/Ligne_FAQ_2-768x1943.png 768w, https:\/\/heatherveltman.com\/wp-content\/uploads\/2022\/03\/Ligne_FAQ_2-607x1536.png 607w, https:\/\/heatherveltman.com\/wp-content\/uploads\/2022\/03\/Ligne_FAQ_2-810x2048.png 810w\" sizes=\"(max-width: 1487px) 100vw, 1487px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Frequently Asked Questions How to book an appointment? Click on the link on the contact page. I will then send you a questionnaire to complete before our first appointment. You will also receive a link to my calendar. You will be able to choose a time and a date to set up the first appointment, [&hellip;]<\/p>\n","protected":false},"author":7,"featured_media":1563,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>FAQ - Dr. Heather Veltman<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/heatherveltman.com\/en\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - Dr. Heather Veltman\" \/>\n<meta property=\"og:description\" content=\"Frequently Asked Questions How to book an appointment? Click on the link on the contact page. I will then send you a questionnaire to complete before our first appointment. You will also receive a link to my calendar. 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